BUSINESS COMMUNICATIONS

Business Communication impacts all aspects of our lives. This introductory course will teach participants to communicate in a clear, courteous, concise, and correct manner on both personal and professional levels. Competency will be developed in oral, written, interpersonal, technological, and employment environments. Listening skills will be incorporated throughout the course. The overriding goal is to provide participants with a solid communication base so they are able to communicate effectively in any setting.

(8 hours) - 2 days at 4hrs each                       Cost: $ 49        Textbook included.     

PROFESSIONAL RESUME WRITING

A strong first impression is everything when it comes to a new job search. If you don’t want to sell yourself short and you are unsure of your resume’s power, these courses are exactly what you need. They are designed to teach you the skills needed to create a winning resume. You will also learn the various tools for resume submission.

(10 hours) - 3 days at 3 1/2 hrs each Cost: $ 125           Textbook included.

WINNING THE JOB: PERFECTING YOUR INTERVIEWING SKILLS

Are you in the job market? Are you looking to advance with your current employer? Are you sure of what to say and not to say during an interview? Are you just interested in sharpening your interviewing skills? If you answered yes to any of these questions then this is the class for you.

This class will cover the following areas and more.

• Skills Assessment
• Research
• What questions to ask and not to ask
• Dress for success
• The pitfalls of interviewing
• The different types of interviews

(16 hours)       Cost: $145

PUBLIC SPEAKING FOR PROFESSIONALS

This is the public speaking course you’ve been searching for! It will completely change the way you think about the art and science of speaking to a group. You will emerge from the training with a thorough understanding and grasp of the skills needed to speak like an expert. Believe it or not, you will actually look forward to your next presentation! You will become knowledgeable of the speech-making process and learn the dynamics of speaking to various types of audiences.

(28 hours)       Cost: $ 169

High Performance Leadership - Basic Skills

Attend all six modules and receive a completion certificate for Basic Leadership Skills.

(24 hours) - 6 days at 4hrs each         Six Modules for $ 399!             Text & Materials included.

LEADERSHIP OVERVIEW  
This module explains the changing role of the leader in business today. It also defines Situational Leadership to include the four different leadership styles (Tell, Sell, Consult, Join), choosing an appropriate style and various applied case studies.

PEER YESTERDAY, LEADER TODAY
Individuals will identify the role of the new supervisor and how this role differs from the non-management employee and the challenges in working relationships created by the job promotion.

COMMUNICATION SKILLS
Emphasizes communication skills and includes the five-element model of communication, positive impact phrases, active listening skills, communication styles, and versatility skills

CONFLICT RESOLUTION
Individuals will learn how to identify sources of conflict among employees. They will identify conflict behavior styles and develop leader skills to assist employees in adjusting their behavior and apply techniques for resolving and reducing interpersonal conflict. 

MOTIVATION
Module includes motivation and performance planning for setting clear expectations, performance measurement and feedback, removing obstacles, positive reinforcement, and recognizing and rewarding high performance.

COACHING IN ACTION
Individuals will define “effective communication” and its impact on relationships and production. They will learn to identify and use the “4-Step Coaching Model, how to monitor and measure employee performance, establish agreement for desired performance, and role-play.

High Performance Leadership - Advanced Skills

Attend all six modules and receive a completion certificate for Advanced Leadership Skills.

Pre-requisites: Basic Leadership Skills

(24 hours) - 6 days at 4hrs each         Six Modules for $ 399!             Text & Materials included.

PROBLEM SOLVING / DECISION MAKING
This module gives students a method for working their way through problems and solving them faster. Individuals will learn to develop better solutions, get more cooperation, and minimize frustrations.

INTERVIEWING SKILLS
Students will learn the skills needed for selecting good interview candidates. Students will learn how to prepare and conduct an interview and identify job requirements, candidate requirements, and develop effect interviewing questions within applicable laws

LEGAL RESPONSIBILITIES OF LEADERS
Module covers Labor Law in Georgia, Equal Employment Opportunity (EEO), the Civil Rights Acts of 1964 and 1991, Americans with Disabilities (ADA), Affirmative Action Plans (AAP’s), Legal Hiring Practices and Procedures, Sexual Discrimination, Sexual Harassment and Identifying discrimination. 

MANAGING CHANGE
Change within any organization always remains constant. Priorities shift, urgent situations arise and new problems develop that demand attention.  This module teaches leaders how to regain control by managing their reactions to change. Training includes the causes and benefits of change, how change affects us, the change process and techniques for managing change in the workplace.

MANAGING MULTIPLE TASKS AND PRIORITIES
Module includes planning, prioritizing and scheduling, urgency and importance, managing your time, creating an organized work space, eliminating procrastination, minimizing interruptions and meeting management. It discusses the relative importance of each task for achieving daily goals, organizational objectives and life-long success.

Who should attend these courses?

• Managers
• Supervisors
• Team Leaders
• Community & Civic Leaders

What are the benefits?

• Improved job performance and productivity
• Effective leadership skill development and increased insight
• The ability to redefine and expand job responsibilities for maximum value
• Increased satisfaction of key staff by meeting their personal and professional development needs
• Enhanced organizational learning through the influx of new ideas and skills
• Enlarged and strengthened networks among individuals from area businesses and organizations participating in the program

Customer Service Skills

Customer Service is critical in today’s highly competitive business environment.  Customers expect exceptional service and make purchasing decisions based on their perceptions of the quality of the service and care they receive.  Every “moment of truth” is critical for winning and keeping loyal customers.  The organizations and individuals that will grow, succeed and prosper are those who can provide the most exceptional customer service experiences.

Attend all six modules and receive a completion certificate for Customer Service Career Skills.

(24 hours) - 6 days at 4hrs each         Six Modules for $ 299              Text & Materials included.

CUSTOMER SERVICE OVERVIEW  
The course objective is to enhance an individual’s ability to create and manage positive relationships with customers. This course focuses on understanding the vital role of customers, what customers’ value and expect from service providers and how to translate customer needs and expectations into skills and techniques for successfully managing positive customer interactions.

CUSTOMER SERVICE: FACE-TO-FACE  
Face-to-Face interaction with customers provides the opportunity to apply customer service concepts and skills. Service providers also learn how to successfully manage critical “moments of truth” with customers using a four-step method that ensures customers are satisfied.

TELEPHONE SERVICE SKILLS  
Professional use of the telephone by service providers is essential to the success of a service facility. Specific Skills taught in this module include creating a positive telephone service image, communication and listening skills, and call management techniques.

MANAGING THE DIFFICULT CUSTOMER  
Individuals will learn the skills and techniques needed to calm angry customers and to resolve problems. Through role play and other activities, service providers will practice communicating with angry customers and applying problem solving techniques.

SERVING THE MULTICULTURAL CUSTOMER     
The primary focus of this module is to help service providers better understand and serve multicultural customers - whether they are internal customers (co-workers) or external customers. Service providers will expand their awareness of multicultural customer needs and expectations and they will learn specific techniques for serving a diverse group of customers.
 
POSITIVE IMAGE
In a service work environment, it is critical that service providers are aware of the image messages they present to customers, co-workers and others. A positive image has physical elements - such as appearance, dress, cleanliness - and mental elements such as attitude. Service providers will learn the importance of personal image and steps for achieving the goal of “being the best they can be.”