Customer Service

Customer Service is critical in today’s business environment.  The organizations that will survive and prosper as we begin the next millennium will all have one thing in common – Excellent Customer Service.  West Central Technical College offers both a credit and customized program.  The customized program has four major parts – Business Environment, Customer Contact Skills, Business Skills and Personal Effectiveness – all are geared for the service provider.

Service Industry – Business Environment

• Introduction to the Service Industry
• Learning for Success
• Positive Work Ethic
• Customer Service Overview
• Working Together
• Introduction to Business Principles
• Language of Business

Customer Contact Skills

• Customer Service; Face-to-Face
• Critical Thinking
• Telephone Service Skills
• Sales Skills
• Managing the Difficult Customer
• Serving the Multicultural Customer

Business Skills

• Business Writing
• Business Math
• Managing Change
• Tools for Service Excellence
• Managing Multiple Tasks and Priorities

Personal Effectiveness

• Positive Image
• Personal Wellness
• Job Interview Skills

For more information regarding these programs, please contact Joe Hajducko, Director of Corporate Training at (770) 537-5757 or email at jhajduck@westcentraltech.edu

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